Sustainability
We are committed to creating sustainable earnings and capital growth for our shareholders and to support all our stakeholders including employees, suppliers, customers and the communities that we serve.
As a global organisation with businesses in multiple countries, strong corporate governance, reducing our impact through sustainable business practices, providing a great place to work for our people and making a positive and impactful contribution to our customers’ lives, and the economies and communities in which we operate, are a key focus.
Our approach to sustainability details how we are working to integrate sustainability throughout our business and our approach and commitment to key sustainability-related topics.
Our Sustainability Report reflects our management and performance on key environmental, social and governance (ESG) topics identified as material to the business and our stakeholders.
For a more complete understanding of the business context, we recommend our Sustainability Report be read in tandem with the Annual Report, Corporate Governance Statement, Modern Slavery Statement and the various Board Charters and corporate policies all of which are available within this website.
Recalibrating environmental, social and governance topics material to our business.
Our Sustainability Report aims to expand on the key drivers of our business from an ESG perspective. In FY23 we refreshed and deepened our understanding of our material topics to identify the key sustainability topics impacting our business. We see this as the first step in developing a materiality matrix that will allow us to better prioritise initiatives.
This year our primary focus was on recalibrating the environmental, social and governance topics we believe are most material to our business and our stakeholders. We are also starting work on our roadmap toward adopting the Task Force for Climate-related Financial Disclosures recommendations.
You can download or view our 2024 Sustainability Report here. Previous versions can be found on our ASX Releases page.
FY23 Focus
In FY23 the Web Travel Group (as Webjet Limited) undertook a detailed desktop review with assistance from an external advisor.
This involved:
We also engaged with key shareholders and employees to understand their perspectives on areas of focus. We narrowed down to the following key material topics, which we have grouped into four main categories.
Material Topic
Why this is important to the Web Travel Group
Material Topic
Employee engagement and development
Why this is important to the Web Travel Group
Web Travel Group’s performance is highly dependent on our ability to attract and retain talent, particularly key personnel. High turnover and loss of key staff could impact our operating and financial performance.
Material Topic
Diversity and inclusion
Why this is important to the Web Travel Group
We believe embracing diversity enhances work culture and drives business success.
Material Topic
Employee wellbeing
Why this is important to the Web Travel Group
Having a motivated and engaged workforce is important to delivering on our strategies. Looking after our employees’ health and wellbeing is an important element of that.
Material Topic
Customer engagement and satisfaction
Why this is important to the Web Travel Group
As customer service businesses, Web Travel Group’s businesses are in part dependent on customer satisfaction and loyalty. As well as being able to attract new customers, having strong repeat business is important to the ongoing performance of the Company.
Material Topic
Climate change risk
Why this is important to the Web Travel Group
We recognise the increasing risks associated with a changing climate, including to the travel industry, and believe all organisations have a role to play in helping reduce carbon emissions and minimising their environmental footprint.
Material Topic
Sustainable and responsible travel
Why this is important to the Web Travel Group
We believe we have a role to play in promoting environmentally responsible and sustainable travel. Being able to offer products that help address changing consumer sentiment and/or preferences for more sustainable and responsible travel products can also help improve our financial performance.
Material Topic
Business ethics and corporate governance
Why this is important to the Web Travel Group
The Web Travel Group is committed to maintaining ethical standards in the conduct of its business activities and strongly believes that its reputation as an ethical business organisation is important to its ongoing success.
Material Topic
Data privacy and security
Why this is important to the Web Travel Group
As a digital travel company, the Web Travel Group relies on the security of its websites, payment and data management systems, and protection of the personal information of our customers. Maintaining best practice governance when it comes to data privacy and security is key to preventing security or privacy breaches (through cyber-attack or otherwise) which have the potential to impact customer satisfaction and confidence, as well as the operational and financial performance of the company.
Material Topic
Responsible supply chain management (modern slavery)
Why this is important to the Web Travel Group
We recognise modern slavery is a growing global issue and are committed to ensuring high standards of governance to minimise modern slavery risks and improve ethical standards within our business and across our supply chains.
Our sustainability framework
We have taken these topics and refined our categories and updated our sustainability framework to focus on four key areas:
We are still in the early stages of our sustainability journey and we look forward to continuing to evolve our approach and reporting.
Engaging our People
Maintaining and growing a highly engaged workforce.
Servicing our Customers
Delivering quality customer service to our customers.
Reducing our Impact
Reducing our operational impact on the environment.
Responsible Governance
Maintaining ethical corporate governance processes.
We invite you to review this document in full, in tandem with the Annual Report, Corporate Governance Statement, Modern Slavery Statement and the various Board Charters and corporate policies, all of which are available within this site.
Sustainability News
6 Nov, 2023
WebBeds has partnered with World Travel and Tourism Council for Hotel Sustainability Basics.
24 May, 2023
This report reflects Webjet Limited’s management and performance on key environmental, social and governance (ESG) topics identified as material to the business and our stakeholders.
18 Dec, 2023
WebBeds is pleased to announce a partnership with enterprise software company BeCause to increase the availability of eco-certified properties listed on WebBeds platforms.
The Web Travel Group is proud to support 40:40 Vision to achieve gender balance in senior leadership by 2030.
WebBeds partners with BeCause – a sustainability technology start-up transforming how companies in travel manage their sustainability data – to scale up the number of properties tagged as ‘eco-certified’ on WebBeds booking platforms.